Complaint

COMPLAINT/GRIEVANCE REDRESSAL PROCESS

Overview

Aarthiq together with JMD Arthvistaar Private Limited is committed to providing exceptional service to all clients and investors. We recognize that queries and complaints may arise due to service deficiencies, lack of clarity, or unmet expectations regarding our delivery standards. This process ensures prompt and fair resolution of all grievances.

GRIEVANCE REDRESSAL PROCEDURE

LEVEL 1: Initial Complaint Registration

  Timeline: Resolution within 10 business days

  How to Submit:
Option A: Email Submission
- Send detailed complaint to: support@aarthiq.in
- Include: Client name, contact details, nature of complaint, supporting documents (if any)
- Subject Line: "Client Complaint - [Your Name] - [Brief Description]"
Option B:Written Letter
- Address your complaint to: text
- Kind Attention: Mr. Kapil Dubey
- Designation: Complaint/Grievance Redressal Officer
- Address: JMD Arthvistaar Private Limited ,A-46/1,Ground Floor, Naraina Vihar, New Delhi - 110028

  Required Information:
     • Full name and contact details
     • Client ID/Account number (if applicable)
     • Detailed description of the complaint
     • Date and time of incident (if applicable)
     • Supporting documentation
     • Desired resolution

LEVEL 2: Escalation Process

  Timeline: If no response received within 10 business days of Level 1 submission

  Escalation Contact:
     • Name: Mr. Mayank Prakash
     • Designation: Chief Executive Officer
     • Email: mayank@aarthiq.in
     • Response Timeline: Within 10 business days of escalation
     • Kind Attention: Mr. Kapil Dubey
     • When to Escalate:
- No acknowledgment received within 7 business days of initial complaint
- Unsatisfactory resolution provided at Level 1
- Complaint remains unresolved after 10 business days

AMC PARTNER COMPLAINTS

  Asset Management Companies (AMCs) and business partners can direct their concerns to:
     • Primary Contact: support@aarthiq.in
     • Subject Line: "AMC/Partner Concern - [Company Name] - [Issue Type]"

CONTACT INFORMATION

  Primary Grievance Contact:
     • Email: support@aarthiq.in
     • Phone: [Contact Number]
     • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

  Escalation Contact:
     • Mr. Mayank Prakash, CEO
     • Email: mayank@aarthiq.in

  Postal Address:
     • JMD Arthvistaar Private Limited, A-46/1, Ground Floor, Naraina Vihar, New Delhi - 110028

Note: This grievance redressal process is designed to ensure fair, transparent, and timely resolution of all client concerns. We are committed to maintaining the highest standards of customer service and regulatory compliance.

Last Updated: 26/09/2025

Version: 1.0